Warranty
What we stand behind, in plain words.
We give these warranties ourselves, on the equipment and work we supply and install. If something covered fails, you call us, not a manufacturer.
Warranty periods
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Lifetime
Pipe networks
Plumbing, heating and underfloor heating pipework, against factory defects. Every network stays under pressure test until the system is commissioned.
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10 years
Aluminium radiators
Against factory defects.
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2 to 5 years
Boilers
Against factory defects, including the mechanical parts and the circulating pump. The period depends on the model and is stated on your quote.
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5 years
Heat pumps
Against factory defects.
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5 years
Tanks
Hot water cylinders, buffer tanks and solar tanks, against factory defects.
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2 years
Our installation work
The joints and connections we make. If one of them leaks because of how it was installed, we put it right. It stays with the property if the home is sold.
What “factory defect” means
Equipment and pipe are covered against factory defects: the product itself was made faulty. For example, a pipe rated to withstand 20 bar that bursts at 5 bar, or a tank that leaks because of a bad weld.
Our installation work is a separate promise: if a joint or connection we made leaks because of how it was installed, we put it right within 2 years.
When it applies
- It covers equipment and work that Conversion EG supplied and installed.
- Every period starts on the day the system is commissioned and handed over.
- The installation-work warranty stays with the property if the home is sold.
What isn’t covered
- Any part changed, repaired or worked on by someone other than Conversion EG.
- Damage from misuse, accidents or impact, or from not following the operating instructions.
- Damage from the supply: power surges, faults in the gas or water supply, poor water quality or scale.
- Normal wear parts, such as seals, filters and thermostat batteries.
How to make a claim
Call or WhatsApp us and tell us what you have noticed. We inspect the system; if the fault is a factory defect or comes from our installation work within its period, we repair or replace the faulty part under the warranty.
A yearly service before winter keeps the system running as designed and catches small problems early. About heating maintenance
Questions about the warranty? Call us on +20 100 142 0402.
Start a project
Convert to Comfort. Start your project today.
Tell us about your home, building or facility. Our engineers will recommend the right system and walk you through every step.